Legal

Refund notice

Last updated: 19 August 2026. This notice applies to paid Agentstreamgrid programmes invoiced after a booking confirmation. The website itself does not collect payment.

Eligibility

A refund request must come from the billed contact, with the invoice number. Consumer bookings (individuals paying their own fee) may cancel within 14 days of the booking confirmation if live teaching has not started and downloadable library files have not been accessed, in line with the Consumer Contracts Regulations. Company bookings follow the windows below rather than the 14-day cooling-off period, unless we agree otherwise in the invoice.

Timeframe

Send requests to hello@agentstreamgrid.digital before the first live module (Studio Seat or Readout Circle) or within 7 days of Bench Pass credentials being issued. Requests after those points are assessed as partial refunds or refusals as set out here.

Full refund

We refund the full fee if we cancel a cohort and cannot offer a replacement date within eight weeks, or if a consumer cancels within the 14-day window described above with library files unused. If we made a material change to the syllabus (for example replacing the live clinic with recordings only) and you withdraw within 7 days of being told, we also refund in full.

Partial refund

If you withdraw after the first live module but before the midpoint of Studio Seat, we refund 40% of the fee. After the midpoint there is no partial refund of tuition, though we may offer a seat on a later cohort at no extra tuition if you missed sessions for documented illness. Readout Circle partial refunds are calculated on unused remaining clinic hours at 50% of the unused share, provided notice arrives at least 10 days before the next booked clinic.

Non-refundable items

Travel to Great Casterton, hotels, third-party software licences, and printed workbooks already shipped are not refundable. Bench Pass is not refundable once any template file has been downloaded. Custom workshop design hours already delivered under a Circle are not refundable.

Refund process

Email hello@agentstreamgrid.digital with subject line “Refund”, the invoice number, and whether you are a consumer or a company booking. We acknowledge within two working days and confirm the decision within 10 working days.

Processing time and method

Approved refunds are returned by the same method as the original invoice payment (typically UK bank transfer) within 14 working days of approval. We do not refund onto a different account without a written request from the original payer.

Cancellation by us

If a tutor is unavailable we will substitute a named colleague or reschedule. Repeated substitution of the advertised tutor without your agreement entitles you to the full-refund path above.

Exceptions

We may refuse a refund where confidentiality was broken in clinic, where materials were copied for resale, or where a chargeback has already been opened. Statutory rights for consumers in the United Kingdom are not affected.

Contact for refund requests

hello@agentstreamgrid.digital · 070 0566 9566 · 18 Lammas Street; City: Great Casterton; Zip code: PE9 3LE; Country calling code: +44; Country: United Kingdom.